Refund Requests/Complaints

Lighthouse Counseling & Sand Play Training Center, LLC will only cancel trainings in the event of an emergency or too few participants (less than 4). In this case, a full refund will be awarded. Any participant cancellations received more than 8 weeks from the training date will receive a full refund, minus a $35 administrative fee. Cancellations made 4 to 8 weeks before the training date will NOT receive any refund, but can have the option to receive a credit in the amount of the training fee to use at a future training date.

Credit must be used within twelve months of cancellation date or credit will be voided. Cancellations made 4 weeks or less before the training are not eligible for credit or refund.

*If you have any questions about our cancellation policy, please ask us before registering.
 
All complaints/grievances about the course must be made in writing to Mary Pat or Gretchen. Complaints will be reviewed by Mary Pat and Gretchen and a response will be provided in writing within a 30-day period. 
 

Need a refund?

Please complete the following form to request a refund. Please be as detailed as you can.
  • All complaints/grievances about the course must be made in writing to Mary Pat or Gretchen. Complaints will be reviewed by Mary Pat and Gretchen and a response will be provided in writing within a 30-day period.